Centrica

Here, you will find the industry & market news and trends about the Business Utilities and Business Finance in UK.

August 29, 2026
British Gas AI chatbot customer service replacing call centre jobs 2026

Customers Prefer AI Chatbots, Says British Gas Owner as 1,300 Jobs Cut

British Gas owner Centrica cuts 1,300 jobs citing AI and customer preference. Here's what it means for UK SMEs choosing an energy supplier in 2026.